It has been quite an adventure. We ordered two Stressless Chairs and a sofa from Dane Decor. The chairs were delivered first and right away we smelled a strange smell. We opened the windows and thought the smell would dissipate but it didn’t. Then we realized that only one of the chairs had the strange smell. We called Dane Decor and told them about the problem. When the sofa was delivered Dane Decor picked up the chair and ordered a new one. Now we have the replacement chair and all is well.
Our furniture (lounge chair, entertainment center and end tables) was delivered on time. Daniel and David were excellent in taking care of the new furniture and protecting our house. They were pleasant and explained how everything worked. The delivery has been a great experience.
Everything was perfect from the selection to the delivery. The furniture is impeccable and beautiful, but most importantly comfortable. My recliner has improved my life style–when my other family members aren’t stealing it. The couch is breathtaking and supremely comfortable in every seat.
We had a great experience in the Old City showroom. Sandy was very attentive, a great listener, and offered helpful suggestions for our living room. We’re quite happy with the love seats that are a perfect fit!
We purchased a new dining set at the store in Downingtown and worked with Mark Hamilton. Mark was very professional, knowledgeable and helpful. He really made our selecting and buying experience very pleasant. When we bought the set Mark explained that we should expect it delivered some time in the beginning of April. We were not in a hurry but it was obvious that my wife was a bit disappointed. Unexpectedly, we received a call from Mark at the end of January and he offered the delivery of our furniture at the mutually convenient time. It was a pleasant surprise. The furniture was delivered today. The delivery guys Daniel Dumont and David Harkins were very helpful and very professional.
Everything looks great, we are very happy with our choices. Our delivery men, David and Russel, were very friendly and efficient.Thanks,
The furniture looks great. The delivery guys were very nice and professional.
Very good experience with sales and delivery staff ( Dan and Dave). Very pleased with my furniture.
Hello, my daughter and I just want to thank you Mark for the wonderful customer service you have provided to get our chair button fixed. I really don’t know how we could have gotten it back and forth without your willingness to stop at our house. I’m also thrilled John, your Warehouse Manager, took the time and trouble to find a repair piece made from metal! Your store and staff are real quality–a rare commodity! Thanks again,
Just a quick not to say thanks. To you for once again helping me get the right stuff–love it all! To the guys who braved our Rittenhouse traffic, and a too-narrow door to get it delivered. Next stop, Bar Stools!Thanks Again,
We are so happy with our custom made table and bench.
We dealt with Mark at Dane Decor. He was very professional and offered us great suggestions for the room we were decorating. We love the couch, loveseat and chair with the ottoman that we purchased at Dane Decor. When it was delivered, David and Russell were so careful and inspected the furniture. David also explained the protection plan and how to care for the wood and leather. They were both very polite and professional.
Love our customized table and contemporary sideboard. Makes the whole room! The delivery team did a great careful job navigating the stairs.
We have had a tremendous experience with Dane Decor. From the first time we entered the store and met with Diane who was extremely knowledgeable and helped us order the furniture that best suited our needs to the delivery of the furniture by Dan and Chris, who were very careful and professional with our purchases. We absolutely love everything that we received and it looks so rich in our new apartment. The furniture is the most comfortable that we have ever had. Thank you!!
Dan and Nick were very courteous and efficient delivery men – they handled the items with care, they set up the items as we asked, and even made an adjustment to the door of one piece which wasn’t fitting as it should.
We had two deliveries in two days. Both went smoothly from the scheduling to the delivery. We are very satisfied with the furniture and quality and love the way everything looks in our home. We have shopped at Dane Decor in Downingtown for years and will continue to shop there for years to come. Our first delivery men were David and Russell and the second delivery men were Dan and Chris. All four were professional, qualified and knowledgeable about setting up and handling the new furniture and were careful navigating through the doors and tight spaces. Our salesperson was Diane Schenk whom we have always dealt with on previous occasions. She is always very professional, knowledgeable and friendly to work with. Over the years she has gotten to know our taste and style and therefore is quite helpful in selecting different pieces and fabric. We had also several phone calls with Carl and Mark as we were scheduling and rescheduling deliveries and they also were helpful in the process. As always we were very satisfied with the entire shopping and delivery experience.
Sandy was our salesperson. She was patient, experienced and had a great aesthetic. We could tell she was patient because it actually took us three visits to the store to make our decision. She never tried to rush us and she never looked impatient. We looked at swatches and swatches and swatches with her help. Buying a sofa and choosing the fabric can be quite difficult. Sandy was a great help.
We purchased a day bed and while it took a little longer than we expected to get it, it did come and was installed and looks perfect in its location in our condo in Philadelphia. Russell and his associate managed to get the bed up two floors without hitting anything and install it perfectly.
The sectional sofa arrived in Rhode Island and looks great. We were also able to have your delivery people ship the rest of our stuff along with the sofa, so it worked our perfectly. Thanks for the loan of the leather sample, and for all of your help!
First went to website, then drove to store. First visit salesperson very patient with me. Saw what I thought I wanted, went home to measure & think – went back a few months later purchased bed, chest & mattress. Delivery was earlier than expected. Two great delivery men – pleasant & capable set up & explained everything about furniture to me. I am extremely pleased!
We are very pleased with our new furniture. It’s a perfect match to our old teak set and will eventually get to the same color. Thanks again for all your help.
Just a note to thank Chris Brown for the terrific service he’s given me since we bought the bedroom set. The handles arrived Friday and have been installed. The latest night stand is mellowing nicely but still needs more light to darken the wood. I admire the set every time I go into the bedroom.
I started researching media units to redo my entertainment area in my home. I came into Dane Decor in Philadelphia and spoke to Chris Brown about what I was doing. He helped me pick the best unit and color for my home, and couldn’t be more happy with the piece. The service was always excellent, and helped my expedite it to get delivered when I needed. Always a great experience at Dane Decor!
Bought expensive Stressless sofa and loveseat about 6 weeks ago. When delivery was scheduled, truck appeared on time, but after unpacking, the two pieces did not match! One arrived in tan, the other arrived in white leather. It was returned and we had to request our sons to help bring in the old couch again as we had a family party the next day. Mr Hamilton called and promised to try to find out what happened. Anyway, about a week later the correct piece was delivered without further problem. It actually matches its sibling!
The product is great, comfortable and expensive. We like it. Our previous furniture was more than 25 years old and beginning to see some wear.
Great service and delivery, love my new chair… Will shop again and tell others
I have been a Dane Decor of Downingtown customer for over 30 years. The furniture is well made and the styles are different from any other furniture store. The customer service is outstanding and their decorating advice is very helpful. I am only sorry that since most of my rooms are filled with Dane Decor furniture I don’t have room for much more!
I was pleased to be able to take delivery of my bedroom furniture. Although the pieces are from different collections, they match very well and are the correct size for the room. I am very happy with them. The delivery men arrived within the designated time frame, and they were efficient, polite, cooperative, and helpful. I am still undergoing physical therapy after my operation in mid-January. I appreciate Dane Decor’s patience and understanding of the restrictions placed upon me following the surgery. My sincere thanks to all those involved in the long process of beautifying my home environment.
Dear Sandy, All our furniture is here and it is absolutely beautiful. It all fits in so perfectly. Thank you so, so much for all of your help and for getting everything delivered in a tight time frame.Very Appreciatively,
Dear Stewart: Thank you so much for assisting us with our purchases! We have recommended Dane Decor to our family and friends!Thanks
I am writing to tell you that a few months ago I called Dane Decor looking to have a chair repaired that I bought at Dane Decor many years ago. I was lucky enough to have the phone answered by Carol. I told her I could bring the chair in for her to see if it was repairable. She said just email photos of the chair to save me the time from bringing the chair to the store. I sent the photos, which Carol showed to your repair person. Carol informed me that the chair was beyond repair, which I thought it might be. I then asked if I could buy a new one. Carol has gone above and beyond to find a new chair for me, since my original chair is no longer available. She went so far as to go back in your Dane Decor archives to find out exactly which dining set I bought.Thank you, a most satisfied customer!
Many thanks to Sandy Ward for helping me select the style, leather and wood for my Stressless recliner and ottoman. I took delivery a few days ago and couldn’t be more pleased with my purchase.
I was looking for two sofas with a very specific appearance in mind, and which of course had to be very comfortable. I had already visited many furniture stores in Philadelphia and my nearer suburbs when I came to Dane Decor. I was very impressed by your excellent furniture selection and even more so by the highly professional help of Sandy Ward, who worked with me for almost two months to make sure I got exactly what I was looking for. The order arrived sooner than I expected, and your delivery service was excellent – the two gentlemen who delivered and assembled the sofas were prompt, professional, and extremely courteous. They went out of their way to take care of a hardware problem that required a second visit.Thanks,
I am extremely happy with all of my experiences at the store. The Stressless recliner chair I have just purchased is wonderful…I only wish that this furniture were not so high-priced.Thanks,
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